Shipping policy
1. Order Processing Time
- All orders are processed and shipped within 1–3 business days (excluding weekends and holidays).
- During promotions or peak seasons (e.g., Black Friday, Christmas), processing may take 3–5 business days.
2. Domestic Shipping (U.S. Only)
- Standard Shipping: 3–5 business days (USPS, FedEx Ground).
- Expedited Shipping: 1–2 business days (FedEx 2Day, UPS Expedited).
- Same/Next-Day Delivery: Available for select regions (additional fees apply).
3. International Shipping Estimates
Delivery times vary by destination and shipping method:
| Region | Standard Shipping (business days) | Expedited Shipping (business days) |
|---|---|---|
| Canada | 5–10 | 3–5 |
| Europe | 7–15 | 3–7 |
| Asia | 7–18 | 5–10 |
| Australia | 10–20 | 5–10 |
| South America/Africa | 10–25 | 7–15 |
Notes:
- International delivery times exclude customs clearance, which may add 2–5 days in some countries.
- Duties/taxes (e.g., EU VAT, Japan customs fees) are the recipient’s responsibility.
4. Order Tracking
- A tracking number (DHL, FedEx, USPS, etc.) will be provided upon shipment for real-time updates.
5. Returns & Exchanges
- International returns must be requested within 14 days of delivery; return shipping costs are the buyer’s responsibility (unless defective).
- Some regions (e.g., EU) qualify for local return programs with prepaid labels (seller-covered fees).
Important:
- Delays may occur due to extreme weather, customs regulations (e.g., U.S. $800 de minimis rule changes), or carrier disruptions.
- International customers are advised to check local import taxes before ordering.
For carrier-specific timelines, refer to partners like DHL or FedEx.